Frequently Asked Questions
Answers to common questions about ordering, customization, production, delivery and quality.
Orders & Payment
What is the minimum order quantity (MOQ)?
Our standard MOQ is 500 units per design for stock colors and materials. For first-time cooperation we can discuss smaller trial orders; the unit price will be quoted accordingly.
Can I get samples before placing a bulk order?
Yes. Generic material samples are free; you only cover the courier cost. Custom printed samples take 3-5 days and carry a small fee that is refunded once your bulk order is confirmed.
What payment terms do you accept?
30% deposit before production and 70% balance before shipment or against the bill of lading. We accept T/T, PayPal, Western Union and L/C for large orders.
Customization
Can I add my own logo or branding?
Absolutely. Logo options include screen printing, embroidery, woven or printed labels, heat transfer and digital printing. We recommend the best method based on your artwork and fabric.
What file format should my artwork be?
Vector files in AI, EPS, PDF or CDR are preferred, with all text converted to outlines. High-resolution PNG or JPG (300 dpi or above) also work, and our design team can help refine your layout at no extra cost.
Can size, color and material be customized?
Yes. Dimensions, gusset, handle length and style are fully customizable. Choose 8oz-24oz canvas, cotton, poly-cotton, jute or RPET, and we match any PMS color for both fabric and printing.
What printing methods do you offer?
Screen printing for bold, durable logos; digital printing for full-color, photo-quality designs; heat transfer for gradients; and embroidery for a premium, textured finish.
Production & Delivery
What is the lead time?
Samples take 3-5 days. Standard bulk production takes 7-15 days, and urgent 7-day delivery is available for repeat designs. Orders above 50,000 units usually take 20-30 days.
Do you ship worldwide?
Yes. We ship to 30+ countries by sea, air and express couriers (DHL, UPS, FedEx, TNT). Our export team prepares all documentation, and DDP door-to-door service is available on request.
How is the shipping cost calculated?
Shipping depends on carton volume, gross weight, quantity and destination. Once you confirm the final quantity, we provide estimated costs for courier, air and sea freight so you can compare.
How are the bags packaged? Can I use custom packaging?
Standard packing is bulk in export cartons. We also offer individual polybags, header cards, insert cards, custom printed cartons and retail-ready gift packaging.
Quality & Service
How do you control quality?
Our in-house QC team inspects fabric, cutting, printing and stitching in-line, then performs a final AQL inspection before packing. Every order is checked against your approved sample.
Do you have certifications or test reports?
Our cotton bags can meet CPSIA, REACH and lead-content requirements, and samples can be sent to your nominated lab for testing. Our factory has passed BSCI, Disney and Universal audits.
What after-sales support do you provide?
A dedicated account manager follows every order. If any defect is found, report it with photos within 7 days of receiving the goods and we will promptly arrange rework, replacement or credit.